Own the harp of your dreams....
For more than a quarter century of service to the world's harpists, Venus Harps continues
to offer a complete range of pedal harps, from student to professional models to accommodate all of your needs.
Venus Harps has been owned and manufactured exclusively by the Krasicki family in Chicago since 1971. Our experienced European craftsmen are supervised by the innovative leadership of Walt Krasicki Jr. and use only the finest materials available for each instrument.
Venus Harps are personally customized for each client and are never made in mass production. Harpists may choose the wood, finish, and any details of decoration for their own special harp. Thus each harpist owns a unique instrument in the harp world.
Venus Harps must pass the demanding requirements of both our highly trained technicians and staff harpist. Only then can a harp wear the Venus name.
Venus Harps provides road regulation trips across the country and around the world, providing our clients with authorized knowledgeable technicians from our factory. This assures that the harpist gets only the highest quality service for the duration of their ownership of our product.
Venus Harps staff is dedicated to giving each of our customers personal attention. The result is a special line of harps highly respected around the world.
To find out why a VENUS HARP is the most qualitative harp available on the market for your money: phone, visit our factory, or view our website at www.venusharps.com .
ORDER FORM
Need to order a harp. Here is an order form you can print or email directly from
the form. Click on thumbnail for full view.
All Roads Lead to VENUS HARPS
W & W Musical Instrument Co.
VENUS Harps Mfg.
3868 W. Grand Avenue
Chicago, IL 60651 |
1-773-278-4210, 773-278-4238
8AM-4PM Central Standard Time
Monday thru Friday
|
Mapquest image of our location can be found HERE.
From the North:
I-94 South (Edens Expressway) or I294 (North to South Tri State
Tollway from Wisconsin)
Follows signs to downtown Chicago. Merge with Kennedy Expressway.
Keep to the right and exit at Addison (45A). Turn right (West)
on Addison and continue to Pulaski Road. Turn Left (South) and
continue to Grand Avenue. Turn left (East) on Grand Avenue. Factory
is two blocks east of Pulaski on the left side.
From the Northwest:
I-90 East (Northwest Tollway) or I-294 South (Tri-State)
Follow signs to downtown Chicago and the Kennedy Expressway South. Exit at Addison (Exit 45A). Turn right (West) on Addison and continue to Pulaski Road. Turn left (South) and continue to Grand Avenue. Turn left (East) on Grand Avenue. Factory is located two blocks east of Pulaski on the left side.
From the South:
I-57 North/I-94 North/I-90 North (Chicago Skyway)
Follow signs to downtown Chicago, which all turn into the Dan Ryan Expressway (I-90 North). Follow signs to Milwaukee (North), which takes you just west of downtown Chicago. Exit at Augusta Blvd (Exit 49B). Continue west and merge with Grand Avenue. Factory will be on the right side on Grand Avenue.
From The East:
Drive west on North Avenue to Avers Street, turn left (South), travel three blocks and turn right at intersection of Grand Avenue and Avers Avenue. Factory will be on the right side of Grand Avenue.
From the West:
I-88 to I-290 East (Eisenhower Expressway)
Exit at Independence Blvd Exit 26A).
Turn left (North) and follow Hamlin Avenue north to Grand Avenue. Turn left (West) and go two blocks. Factory will be on the right side on Grand Avenue.
I-55 North (Stevenson Expressway)
Follow signs to downtown Chicago, exit at _90/I-94 North (To Milwaukee). Exit at Augusta Avenue (Exit 49B). Continue west and merge with Grand Avenue. Factory will be on the right side on Grand Avenue.
Warranty:
ALL NEW VENUS Harps are warranted for a
period of five (5) years against defective materials and workmanship.
All VENUS “Next Generation High Performance Harps” are
warranted for a 7 year period. This warranty guarantee extends
ONLY to the Titled Owner(s). Repairs covered by this guarantee
are free of charge at OUR FACTORY FACILITY, ALL Warranty Repairs
must be done at the manufacturing facility; owner assumes all
responsibility for all shipping, insurance or other costs to
transport the harp to and from the manufacturing factory. If
harp is shipped via commercial carrier, all costs are to be
prepaid, VENUS harps does not accept COD shipments of incoming
harps for repairs, warranty or otherwise. During this
warranty period this harp is to be serviced by ONLY VENUS FACTORY
Technicians and other personnel. Work performed by
un-authorized technicians or other individuals working on the
harp while under this warranty will render this warranty NULL
and VOID immediately. Any and ALL expenses incurred due to
damage resulting from unauthorized individuals working on this
harp will be the sole responsibility of the owner. Any and
all damage sustained due to direct or indirect negligence is
not covered under this warranty. Damages caused by accidents,
misuse or abuse of this instrument, or subjection to EXCESSIVE
hot or cold temperatures or dry or humid conditions, are not
covered under this warranty. VENUS strongly recommends insurance
coverage for replacement value of this instrument. The Warranty
on all new harps is transferable during the warranty period
between the original owner and the secondary owner for a cost
of $250.00. To transfer the warranty please contact the
business office with credit card for transfer fee along with
the Name, address, contact info of new owner within 10 working
days of the sale. Warranties will not be tranferred without
payment and notification within designated time limit.
Covered
warranty repairs DO NOT include strings, felts,
tubing, or regulation if needed after repairs. Warranty
does not cover normal replacement and maintenance items such
strings, felts, tubing, plastic or rubber parts, harp covers,
base covers, column covers or other accessories. Refusal to
pay any balances due for harps, accessories, service work,
parts, strings, shipping or delivery will result in the voiding
of the warranty for original owners or 2nd owners with warranty
time left after purchase. There are no exceptions to these
warranty terms.
Delivery Information
Venus Harps makes deliveries to designated areas in the USA. We will advise prior to completion of your harp if you are in such an area and if an upcoming delivery schedule can include your instrument. Otherwise, harps are shipped via commercial carrier.
Harps are shipped COLLECT to the customer - NO EXCEPTIONS.
Shipping prices very from one region to another in the USA and the prices of commercial carriers are subject to change without notice. Venus Harps uses the same rates as commercial carriers for each region of the country, thus our rates are subject to change as commercial carriers change their rates.
The shipping fee that is in effect at the time when your order is placed cannot be guaranteed and may not be the same upon completion of your harp. We do try to maintain rates whenever possible and ask the commercial carriers to do the same.
International or Outside Continental USA
All instruments delivered outside the continental USA borders are shipped in a heavy packaging container. A minimal packaging fee will be added to the final invoice.
If Venus Harps is arranging shipment via our international carrier, the client must pre-pay all shipping and insurance expenses prior to harp leaving the factory.
If the client chooses to make their own shipping arrangements, the client must assume all delivery and insurance expenses. Written documentation of payment is required prior to harp leaving the factory.
It is the sole responsibility of the client to pay ALL VAT, duty or import taxes - NO EXCEPTIONS.
|
General Terms and Conditions
-
Prices are subject
to change without notice. All
showroom inventory is made according to popular models/finishes
at that present time. As hand crafted instruments
some colors and style variations may be present
since our harps are not mass produced . Orders confirmed
in writing with minimum 30% production deposit will ship
when completed at confirmed prices regardless of any
price increase(s) during production time. Prices do not
include the costs of shipping or insurance via commercial
carrier, delivery by W&W or any other means of transportation
from the manufacturing factory/showroom. W&W makes
deliveries only to designated areas of USA, all
other areas shipped via commercial carrier and subject
to their terms and rates and conditions. ALL shipments
are collect to client from factory.
-
USE OF CREDIT CARDS
FOR PAYMENTS: Deposits or payments made
for any harp order including custom orders, new production
order or completed harps in inventory , harp payment
or harp repair payments, strings, accessories, services,
regulations, repairs or other items etc, are subject
to a cancellation fee of 10% if the request is received
AFTER the credit card payment has been processed
and authorized for payment to W&W/VENUS harps
by the issuing company.
-
NEW HARP PRODUCTION ORDERS/CANCELLATIONS: New
harp production orders cancelled during any point
of production or after delivery will be subject to
a cancellation fee of 30%
of the total cost of the harp, with the exception
of custom harp finishes and gold harps. Custom harps
and gold harps cancelled during production or after
delivery will be subject to a cancellation fee of 30%
of the total cost of the harp, plus the cost of the
specialty finish costs. Gold
harps cancelled at any point in production or after
delivery will be subject to a 30% cancellation fee
plus the cost of gold and gilders fees. Cancellations
must be submitted in writing within 5 business days
of verbal cancellation. Lesser cancellation fees are
at the discretion of W&W/VENUS
harps based and harps and circumstances. Cancellation
fees will be deducted from production order deposits
prior to refunds.
-
ORDER RETURNS OR CANCELLATIONS
AFTER SHIPMENT - NON WARRANTY ISSUES - VENUS
harps are custom made to clients orders and not
mass produced therefore requests to return harps that
do not have any type of manufacturing defect will be
subject to the same restocking cancellation fees as noted
above for new inventory stock harps, production
harps, custom orders, gold harps and High Performance Harps. Returns
must be authorized by VENUS harps and a return order
issued. Shipping/insurance of any returns
must be prepaid by client returning the harp,
VENUS does not accept COD shipments on any instrument
for any reason.
-
CHANGES
TO NEW HARP ORDER IN PRODUCTION (INCLUDING CUSTOM HARPS
AND GOLD HARPS: Any and all changes
to production harp orders must occur prior
to final carving and sanding or before application
of finish in the spray
room. Any and all changes must be submitted
in writing and must be received within 5 business
days of verbal discussion with any VENUS employee
noting changes for changes to be honored and
made on a timely basis.
-
SPECIALTY
FINISHES AND CUSTOM SOUNDBOARDS are
available upon request within reason and additional
costs will apply based on materials and labor
involved. Contact factory for further information
and availability. Other conditions may apply.
ALL VENUS Harps regardless of size, model and
category come with a limited 5 year warranty
on original components and workmanship performed
at the factory location during production,
with exception of the Next Generation High
Performance Harps which come with a 7 year
warranty. This warranty does not cover damage
caused by misuse or abuse, improper storage
or transportation or work of any type performed
on harps under warranty by NON VENUS personnel
not authorized to do service or cosmetic work
on warranty harps. Warranty does NOT cover
strings, felts or any rubber or plastic parts
on the harp. Warranty does not cover normal
wear and usage of harp parts and components.
-
WARRANTY
WORK ALL warranty work is to be
performed at the manufacturing facility,
no exceptions. Cost of
transport to and from the factory is the
responsibility of the harp's owner and
is not a warranty item. Refusal to pay
any portion of outstanding balances on
harp orders, repairs, accessories, service
work, shipping costs etc will result in
the voiding of the harp's warranty.
-
Other
terms and conditions may also apply
and are not limited to those stated here.
|
